Employer Survey

Early 2025 we sent out our Employer survey to 705 schemes (this includes our third-party schemes) asking their opinions and experience of HL Workplace. We received 100 responses back. The results were the best we have ever seen.

Below are some of the highlights and takeaways:

of employers rate their experience with HL as good or excellent.

  • 71% of Smaller Schemes rated us as Excellent.

KEY TAKEAWAY

Over two thirds of our clients say their experience with HL Workplace has been “Excellent”.

  • 40 of the 94 respondents had experience of previous providers.
  • 82.5% said we were “Much better” or “Better” than their previous provider.

KEY TAKEAWAY

More than half of our clients say we’re “Much better” than their previous provider.

“We always get good service from HL. Very approachable and prompt in answering queries”

The most valued aspect of our service is the open communication channels with our colleagues. HR, Payroll and Pension staff can get hold of their Client Relationship Manager or the administration team easily. Many employers told us the 1-2-1 sessions offered by our Financial Wellbeing Specialists make HL Workplace stand out from any other pension provider.

KEY TAKEAWAY

It’s the people who make HL Workplace stand out from our competitors.

“Our Account Manager is always very responsive and knowledgeable”

In conclusion, we can evidence that we are there when it counts, offering the services employers really need. Our Client Relationship Managers and administration team are easy to contact, resulting in great communication and resolution. Our financial wellbeing 1-2-1s are also recognised as a differential part of our service and we are passionate about the potential impact they can have on member knowledge and confidence. Whilst the results from the survey have been the best to date, we will continue our ambitions to increase employee engagement, empowerment and action to improve member’s financial outcomes. You can also share our Workplace Insights article on the Employer survey with your clients.