Employer support
We pride ourselves on the exceptional service we deliver through our dedicated and experienced team, helping you meet the diverse needs of your workforce.
Our Client Relationship Managers (CRMs) collaborate with you to create engagement strategies that boost your employees' connection with your workplace pensions. Our goal is to maximise the value of your pension spend, increase employee loyalty, and provide modern savings solutions that your employees will value throughout their time with your company.
Implementation plan
We appoint a named Implementation Manager to project manage and oversee the overall transition and implementation process, enabling you to continue focusing on core business obligations. Once implementation is complete, the Implementation Manager will complete a project review and hand the scheme over to your dedicated CRM for ongoing support.
Administration support
Our workplace-aligned operational team are responsible for the onboarding of new members, as well as the ongoing administration function of the pension. You will receive training from our Workplace Scheme Managers on the operation of all relevant administration processes. We provide you with direct contact details of a dedicated Scheme Manager, so you can ask questions and address any issues relating to administration functions or payroll uploads. The appointed Scheme Manager will be the company’s main point of contact for all administration queries.
Ongoing governance
Your CRM will keep you up to date and ensure you can react quickly to any changes or developments, focusing on:
- Performance How is your default fund performing vs its benchmark?
- Technical review Are there any legislative changes or regulatory updates you need to be aware of?
- Member engagement Engagement delivers better saving habits, more confident financial decision-making, and helps you make the most of your benefit spend.
Measuring how your employees engage with their pensions and investments
Employees who engage with their pension are more likely to have positive outcomes in retirement. It’s why we actively measure engagement among our client base and drive real change for employees.
At HL, every client is assigned a Client Relationship Manager who provides scheme-level visibility of employee engagement, with a comparison to the previous year and sector benchmarks.
It identifies the engagement gaps so we can design communications and provide in-person guidance to support and encourage increasing engagement.
