Employer support
We pride ourselves on the exceptional service we deliver through our dedicated and experienced team, helping you meet the diverse needs of your workforce. Our client relationship managers collaborate with you to create engagement strategies that boost your employees' connection with your workplace pensions. Our goal is to maximise the value of your pension spend, increase employee loyalty, and provide modern savings solutions that your employees will value throughout their time with your company.
Implementation plan
We appoint a named Implementation Manager to project manage and oversee the overall transition/implementation process, enabling you to continue focusing on core business obligations. We deliver updates with a series of weekly pulse calls until the project is fully delivered. Once implementation is complete, the assigned Scheme Implementation Manager will complete a project review and hand the scheme over to your dedicated Client Relationship Manager (CRM) for ongoing support.
Ongoing governance
Helping you get your money’s worth from your workplace pension. It can be frustrating to pay a lot for a service where you don’t know if it’s benefitting your employees. We’ll keep you up to date with how your workplace pension is being run, and ensure you can react quickly to any changes or developments. We’ll cover:
- Performance How is your default fund performing vs its benchmark?
- Technical review Are there any legislative changes or regulatory updates you need to be aware of?
- Member engagement Engagement delivers better saving habits, more confident financial decision-making and high engagement helps you make the most of your benefit spend.
Administration support
Our workplace-aligned operational team are responsible for the onboarding of new members, as well as the ongoing administration function of the pension. You will receive training from our Workplace Scheme Managers on the operation of all relevant administration processes. We provide you with direct contact details of a dedicated Scheme Manager, so they can ask questions and address any issues relating to administration functions or payroll uploads. The appointed Scheme Manager will be the company’s main point of contact for all administration queries.
